Refund and Cancellation Policy

The Event Package is a single payment of €19.99 plus VAT for one event, and the total including VAT is shown before you pay. It is not a subscription. There is no recurring charge, no renewal date and no cancellation step, because nothing continues after your purchase.

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract without giving a reason.

Because this is digital content delivered immediately, we tell you this next to the payment button, before you are taken to the payment page: access begins as soon as your payment goes through, and your 14 day withdrawal right ends once you start using the paid features. Continuing to payment is your agreement to that.

In practice: if you have paid but have not yet shared your invitation link, write to us within 14 days and we will refund you in full, no questions asked.

You get a full refund if a technical fault on our side stopped your invitation from being viewed or stopped RSVP replies from reaching you, and we could not fix it in time for your event.

You get a full refund if you were charged twice, or charged for an event package you did not buy.

If your event is cancelled or postponed, contact us. We will move your package to the new date at no cost.

After your event has taken place and your invitation was delivered and RSVP replies were collected as promised, the service has been provided in full.

We cannot refund because guests did not reply, because fewer people attended than expected, or because of a mistake in the event details you entered. If you spot a mistake, you can edit your invitation at any time and the link stays the same.

Email hello@invitemyday.com from the address you used at checkout, with the date of purchase and a sentence on what went wrong. You do not need a special form.

We reply within 1 business day. Approved refunds go back to the original payment method. Your bank usually shows the money within 5 to 10 business days.

Contact us first and give us a chance to put it right. It is faster than a card dispute and we would rather solve it directly.

EU consumers can also use the European Commission's online dispute resolution platform, or their national consumer protection body.